Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

2. Would you recommend our services to others?

The questions below relate to specific customer service issues. Please rate each one on a scale of 1 to 5, where 1 means "never" and 5 means "always".

3. Are telephone calls answered within 10 seconds?

4. Are e-mail requests answered within 1 hour?

5. Are the reservations our staff makes for you accurate?

6. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

7. Are complaints resolved to your satisfaction and in a timely manner?

8. With how many Business Travel Centers are you cooperating?

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The following questions concern technology and improvement of our services

9. Are you expecting an increase in business travel within the next 12 month?

10. Do you use the Internet for travel planning?

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11. Which products do you book via the internet?


 

12. Which services are you missing that would be important for you?